A new report indicates that a majority of AI users in the United States and India believe chatbots and AI news are unbiased, a claim repeatedly debunked by the Media Research Center.
The Center for News, Technology, & Innovation (CNTI) interviewed more than 50 American and Indian individuals who use AI chatbots or products regularly and follow the news. Even while acknowledging issues with the developing technology, users habitually expressed confidence in the purported unbiased nature of AI-driven responses and news. Given the consistent and severe bias identified by MRC researchers, this could indicate a growing problem: AI users do not recognize the slant of the information AI feeds them.
CNTI summed up its top findings from the October 2025 interviews, one of which was, “Few AI chatbot users have deep knowledge about the processes behind either journalism or AI chatbots. At the same time, interviewees express a general trust of AI chatbots alongside a general distrust of news media.” Strangely enough, AI news products overwhelmingly favor the same untrustworthy elitist media sources in which Americans have such low confidence.
Chatbots are consistently biased and unreliable for news. CNTI listed ChatGPT, Google’s Gemini, and Microsoft Copilot as the top three AI in popularity, but users’ trust is misplaced. For instance, the assassination of Turning Point USA founder Charlie Kirk last September was one of the biggest news stories of 2025. Yet when MRC researchers asked ChatGPT on four consecutive days in December about the assassination, the AI repeatedly denied that such a person was assassinated. At the same time, it provided heavily biased sources, including Al Jazeera and Reuters, to support the incorrect claim that Secretary of War Pete Hegseth “double-tapped” narcotics boats.
As for Gemini, the chatbot made headlines with its launch in 2024 as the AI generated historically inaccurate images of black Founding Fathers and female popes. That same bias extends to its answers on news topics. In October 2025, filmmaker Robby Starbuck sued Google after its Gemini and Gemma AI generated what Starbuck said were completely false criminal accusations against him, complete with fake news stories and fabricated quotes.
Sometimes the AI chatbots themselves admit to risky bias. On Thursday, MRC researchers asked Copilot, “Will mass AI workflow disruption threaten free speech?” Copilot replied, “AI-driven workflow disruption can absolutely create pressure points for free expression — not because AI ‘hates free speech,’ but because the systems that mediate speech, filter speech, and amplify speech are increasingly automated. [Emphasis added.]” This highlights the potential for AI to turbo-charge censorship online, including suppression of right-leaning news outlets.
Besides the chatbots, users also favored other AI products, particularly Google’s. Google News and some other news aggregators do use AI algorithms to power their results, and the bias is apparent. MRC researchers have repeatedly exposed the overwhelming bias on major AI-powered news aggregators. For example, MRC’s latest study found that throughout December, Google News promoted leftist sources 70.3% of the time and right-leaning sources a mere 1.3% of the time. Also on Jan. 13 and 14, Apple News, Google News, MSN and Yahoo News all linked to articles pushing the claim that the Justice Department suffered mass resignations in protest of Trump administration immigration policy, a claim an administration official debunked. While Apple News is curated by editors, the other three aggregators use AI to power their selections.
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