According to a Michigan-based survey to the American Customer Satisfaction Index, user satisfaction with Facebook is dropping rapidly.
As the study reported, “ACSI results show a dramatic loss in user satisfaction with Facebook, and the site plummets 6% to the industry’s bottom with an ACSI score of 63.”
Yahoo Finance summarized the bad news: “That’s 63 out of 100, a D- grade that only stands a point above the 62 score the pay-TV industry notched in the ACSI’s latest assessment.”
Facebook and its founder, CEO Mark Zuckerberg, have been hit with numerous scandals ranging from privacy to censorship of conservatives.
According to Money’s article “Facebook Just Confirmed That It Reviews Your Private Messages,” the company admitted it, “scans the links and images that people send each other on Facebook Messenger, and reads chats when they’re flagged to moderators.”
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Granted, this could help prevent criminal activity, but it is also a violation of personal privacy and liberty. And is something most users don’t know about.
Facebook also signed on to the “Paris Call for Trust and Security in Cyberspace,” an alliance of Big Tech and global governments to quash speech they find offensive.
The platform worked with German chancellor Angela Merkel to censor “hateful” criticism of the migrant/refugee crisis and its impact on German society. Facebook became so overzealous in this task that German courts had to step in to defend free speech. A German man’s post saying, “Germans are getting increasingly stupid. No wonder, since the left-wing system media litters them every day with fake news about ’skilled workers,’ declining unemployment figures or Trump" had to be restored by a court order.
Facebook also released an update to its leftist internal audit on June 30, announcing a taskforce led by COO Sheryl Sandberg. The task force’s purpose will be to “ensure civil rights concerns raised by outside groups are escalated promptly to decision-makers so that they can be considered and acted on quickly.”
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